Privacy Policy

At Crown Guests (“Crownguests,” “we,” “us,” or “our”), we are committed to protecting the privacy and confidentiality of the personal information we collect. This Privacy Policy explains how we collect, use, and disclose personal information when you use our website and services. By accessing or using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect
1.1 Personal Information: When you interact with our website or place an order for our services, we may collect personal information such as your name, email address, phone number, billing address, and payment details. We collect this information to fulfill your orders and provide you with our services.

1.2 Log Data: When you visit our website, our servers automatically collect certain information, known as log data, which may include your IP address, browser type, operating system, referring/exit pages, and timestamps. This information is used to analyze trends, administer the website, track users’ movements on the site, and gather demographic information.

1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies such as Google Analytics, Google Tag Manager, and Google Ads tracking to collect information about your browsing behavior on our website. These technologies help us analyze website traffic, understand user preferences, and provide a personalized experience. You can modify your browser settings to reject cookies or notify you when a cookie is being sent.

Use of Information
2.1 We use the information we collect to:

(a) Provide and deliver our services to you, including processing and fulfilling your orders, communicating with you, and providing customer support.

(b) Improve and optimize our website and services, including analyzing user behavior, monitoring website performance, and enhancing the user experience.

(c) Send you promotional communications, updates, and newsletters related to our services, unless you opt out of receiving such communications.

(d) Protect the security and integrity of our website, services, and users, and prevent fraudulent or unlawful activities.

2.2 We will not use your personal information for purposes other than those described in this Privacy Policy unless we obtain your consent or as required by law.

Sharing of Information
3.1 We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and email marketing platforms. These service providers are obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purpose.

3.2 We may disclose your personal information if required by law, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3.3 In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Data Retention
4.1 We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security
5.1 We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links
6.1 Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of those websites before providing any personal information.

Children’s Privacy
7.1 Our website and services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and you become aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.

Your Rights
8.1 You have the right to access, update, correct, and delete your personal information held by CrownGuests. You may also have the right to restrict or object to certain processing of your personal information or to request the transfer of your personal information to another party. To exercise these rights, please contact us using the contact information provided at the end of this privacy policy.

Changes to this Privacy Policy
9.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website or services after the changes have been made constitutes your acceptance of the revised Privacy Policy.

Contact Us
10.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at crownguests@gmail.com.

By using Crown Guests’s website and services, you acknowledge that you have read, understood, and agreed to this privacy policy. If you do not agree with any part of this privacy policy, please do not use our website or services.

Last Updated: January 29, 2024